Information about the Privacy Act can be found on the Office of the Australian Information Commissioner's website http://www.oaic.gov.au/privacy/privacy-act/the-privacy-act.
(outside Australia) 61 3 92079600;
ESA will do its best to address and resolve any issues you raise. If you are not satisfied with ESA’s response you may take your complaint to the Office of the Australian Information Commissioner (http://www.oaic.gov.au/privacy/privacy-complaints).
‘Personal Information’ is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether or not the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
In general ESA collects personal information about you directly from you or from your authorised representative. There are various ways in which ESA collects personal information from you or your authorised representatives such as when you:
Sometimes ESA collects personal information from a third party or a publicly available source, but only if you have consented to such collection or would reasonably expect ESA to collect your personal information in this way.
The personal information that ESA collects may include your name, job title, work location, postal address, email address, telephone number, and if you pay for a product by credit card, your credit card details (for secure and approved transaction purposes only). If you register for Scootle Community, you may choose to provide your social media username, date of birth, profile photo, work details and skills and qualifications. If you are part of the Trans Border Attendance Strategy, ESA may collect your name, address, parent/guardian contact details, school enrolments and personal education plans.
ESA only collects personal information where that information is necessary for any of the following primary purposes:
Log Information (browsing)
When you visit this website the ESA server makes a record of your visit and logs information such as your server address, your top level domain name (for example .com, .gov, .au, .net, .edu, etc), the time and date of your visit to the website, the pages and documents you have accessed or viewed, previous sites visited, browser type and language, and one or more cookies that may uniquely identify your browser.
Google Inc uses this information for the purpose of evaluating your use of a website that is owned/controlled by ESA, compiling reports on website activity and providing other services relating to website activity and internet usage. Google Inc may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google Inc's behalf. Google Inc will not associate your IP address with any other data held by Google Inc.
ESA will not provide your personal information to any third party unless required to do so under law.
ESA will only use your personal information for the stated purpose for which it has been collected or if you have otherwise consented to a particular use.
Where ESA receives unsolicited personal information, (information that it did not request), for example, you send a resumé without responding to a specific job advertisement, ESA will satisfy itself that it is authorised to collect this personal information. If it is not authorised to collect such personal information, ESA will either destroy the document containing the personal information or de-identify it. If ESA is authorised to collect such personal information, ESA’s obligations with respect to the personal information are the same as if ESA had collected the information itself.
When giving consent you should be aware that personal information published on an ESA website is accessible by multiple users from all over the world, that it may be indexed by search engines and that it may be copied and used by any web user. This means that, once personal information is published by you on an ESA website, ESA will have no control over its subsequent use and disclosure.
If ESA holds personal information that was collected for a particular purpose (primary purpose), ESA will not use or disclose it for another purpose (secondary purpose) unless:
If you want to know what, if any, personal information ESA holds about you, or wish to correct any personal information ESA may hold about you, you may access and correct such personal information at any time by contacting ESA using the contact information provided above.
If you request access to your personal information held by ESA, or request that ESA change or delete your personal information, ESA may allow access to, make your requested changes to or delete your personal information unless otherwise required or permitted by law. ESA will notify you of the basis for any denial of access to your personal information.
If you are listed on one or more of ESA’s subscriber email lists you can opt out at any time by clicking on the ‘unsubscribe’ link in the subscriber emails.
ESA protects personal information that it holds against misuse, interference, loss, unauthorised access, modification or disclosure by utilising up-to-date electronic and physical security controls in accordance with security policies and compliance requirements.
When personal information is no longer required, ESA takes reasonable steps to de-identify, securely destroy or delete such personal information.
ESA owned/controlled websites do not provide facilities for the secure transmission of information across the internet. (For activities that require secure transmission over the internet ESA uses a third party provider. This means that when purchasing from ESA your financial details are passed through a secure third party server using the latest 128-bit SSL (secure sockets layer) encryption technology. For example registrations and payments for ESA conferences and seminars are managed via a secure third party gateway.)
You should be aware that there are inherent risks associated with the transmission of personal information via the internet. If you do not wish to use the internet to transmit personal information you can mail or telephone ESA using the contact information provided above.
Please note that if you use a link to a non-Education Services Australia Limited web page, a different privacy and security statement is likely to apply.
ESA endeavours to ensure that the personal information that it holds is accurate, up-to-date, complete and relevant. Please contact ESA using the contact information provided above in order to change your personal information if you consider that it may not be accurate, up-to-date, complete or relevant.
Where it is not impracticable or unlawful, you may interact with ESA without identifying yourself or using a pseudonym.
Personal information collected by ESA is stored in Australia and is not transferred overseas.
ESA may make changes to this Privacy Statement from time to time to take account of new laws and technology or changes to ESA’s operation and practices. ESA recommends that you regularly check this Privacy Statement. You may obtain a paper copy of this Privacy Statement by contacting ESA via the contact details provided above.
Date of last update or review: May 2016