2016-2017 Strategic plan

The Education Services Australia strategic plan reflects current national policies and strategic directions for education and training. It is informed by:

  • stakeholder consultation in the schools, VET and Higher Education sectors
  • the Education Services Australia Company Objects
  • the Education Council Letter of Expectation.


To support the development and delivery of the COAG national education agenda as the leading technology-based service provider for the education sector.



  • advance key nationally-agreed education initiatives, programs and projects by providing services such as:
    • researching, testing and developing effective and innovative technologies and communication systems for use in education
    • devising, developing and delivering curriculum and assessment, professional development, career and information support services
    • facilitating the pooling, sharing and distribution of knowledge, resources and services to support and promote e-learning
    • supporting national infrastructure to ensure access to quality assured systems and content and interoperability between individuals, entities and systems;
  • create, publish, disseminate and market curriculum and assessment materials, ICT-based solutions, products and services to support learning, teaching, leadership and administration; and
  • act as required as the legal company for the Education Council.


ESA operates as a sustainable education service provider, working collaboratively in the interests of all Australian education jurisdictions. We understand their individual contexts and requirements and are able to take on demands and meet deadlines to achieve Australian education ministers’ expectations.

ESA has extensive national and international networks, understands the application of digital technologies to education, the importance of reusing online systems and the need to manage intellectual property so there are no ongoing remuneration costs for jurisdictions and education institutions.


To deliver on its Mission Education Services Australia is committed to ways of working that are:

User -Focused

  • We engage closely with all jurisdictions, systems, ACARA and AITSL, and where appropriate, individual providers, in the education sector to determine the sector’s requirements as consumers and to ensure that products and services are aligned with these requirements.


  • We support collaboration between stakeholders and with networks to exchange data, share practice and achieve nationally-agreed goals and develop working relationships with relevant industry and community partners.

High Quality

  • We apply high standards to all activities and provide appropriate training to meet business needs and build capabilities.


  • We foster a culture of research, experimentation and innovation and build a flexible and agile business capability that responds to changes in technology, educational funding and policy requirements.

Efficient and Sustainable

  • We ensure that all products and services are cost-effective and are sustainable into the future by:
    • Leveraging existing investment, tools and technology infrastructure
    • Continually evaluating activities to implement best practice processes and pursuing new efficiencies
    • Managing and allocating resources efficiently in a way that contributes to long-term sustainability
    • Broadening the spread of revenue sources
    • Generating income so as to be able to support existing operations and retain key staff, capabilities and knowledge.


  • We pursue environmentally and socially responsible business practices and apply best standards of financial and corporate governance, information and data security and of workplace health and safety.


  • Feedback from jurisdictions on development of online assessment platform
  • Levels of user engagement with services
  • Relationships established with industry and community
  • Record of project consultations
  • Assessment of quality against industry benchmarks
  • Availability and effectiveness of training and development activities
  • Innovative and creative solutions developed
  • Project evaluation reports
  • Compliance with appropriate and recognised standards
  • Information and data security meets Australian Government standards
  • Independent audit results
  • Spread of revenue sources
  • Health and safety performance
  • Performance against targets in the Reconciliation Action Plan
  • Performance against targets in the Environment Report