All of Education Services Australia's (ESA’s) suppliers are required to provide business information to EFTsure, a secure payment verification platform, before conducting business with us and receiving payment.
EFTsure allows us to verify supplier bank account details in real time, ensuring that payments are made to the correct and intended recipients. This added layer of validation significantly reduces the risk of fraud and errors in our accounts payable processes.
All new and existing suppliers will now be verified through EFTsure before payments are processed.
EFTsure's verification processes, including the phone call made to new suppliers, ensure the accuracy and legitimacy of your details.
The business information required for verification includes:
- Bank details
- ABN
- Trading name
- GST registration
- Company contact information.
Why EFTsure?
ESA will use EFTsure as a service primarily for payment security and compliance purposes. EFTsure is a vendor management and payment protection platform that helps organisations validate supplier bank account details and reduce the risk of fraud or errors in electronic funds transfers (EFT).
This service will help us to mitigate any risks, and support our Finance team with the following:
1. Fraud Prevention
ESA deals with public funds and sensitive educational initiatives. EFTsure helps prevent payment redirection scams by verifying that bank account details match the intended supplier’s registered information.
2. Supplier Verification
EFTsure continuously monitors and verifies supplier details (ABNs, GST status, etc.), which ensures ESA is only paying legitimate and compliant entities — critical for a publicly accountable organisation.
3. Data Accuracy
It reduces administrative errors in bank detail entry and helps ESA maintain up-to-date, accurate vendor records, which is essential in managing a large number of education service providers, contractors, and vendors.
4. Audit and Compliance
Using EFTsure provides a clear audit trail and aligns with government and internal risk management frameworks, which is vital for ESA’s transparency and governance obligations.
5. Operational Efficiency
By automating parts of the payment validation process, ESA can reduce the manual workload on its finance team and improve the efficiency and accuracy of its accounts payable process.
How secure is EFTsure?
Supplier data is stored in EFTsure servers, which are physically located in Australia, including back up servers. You may already be using EFTsure with other vendors, as they presently work with many clients across Australia.
How can I tell whether this is a scam or not?
When you follow the instructions to verify your details on the EFTsure website, you will see your bank account details are partly populated, which identifies you and names ESA, which confirms the legitimacy of the email.
Guidance for Existing Suppliers
If you are an existing supplier, you can update your details at any time by contacting our Finance team. They will provide you with an 'EFTsure change request' to update your information.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
As part of the onboarding process, your ESA contact will request your company name and email address.
You will then receive an email invitation from EFTsure to register your details as a new supplier, including your:
- ABN
- company name
- address
- bank account details.
After registering your details, an EFTsure team member may contact you within 24–48 hours to verify the accuracy of the provided information.
You will receive a confirmation email from EFTsure once your data has been verified.
To update your details, contact ESA’s Finance team and request an 'EFTsure change request'.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
How to verify the legitimacy of a call from EFTsure
If in the event you choose not to validate your account details via the EFTsure bank link functionality, you can expect a phone call from a member of the EFTsure validation team who will verify your details over the phone.
Once EFTsure has finished the verification process, they securely pass your information to ESA for entry into our finance system. You will then receive a confirmation email from EFTsure when your data has been verified.
How to change your data with EFTsure
To update your details, please contact ESA’s Finance team and request an 'EFTsure change request'.
You will receive an email from EFTsure with a link to update your data in their portal. After updating, you will receive a confirmation email once your data has been verified.
Depending on the data being updated, you may receive a phone call from an EFTsure team member to verify your details over the phone before receiving the confirmation email.
Guidance for New Suppliers
As part of the onboarding process, your ESA contact will request your company name and email address.
You will then receive an email invitation from EFTsure to register your details as a new supplier, including your:
- ABN
- company name
- address
- bank account details.
After registering your details, an EFTsure team member may contact you within 24–48 hours to verify the accuracy of the provided information.
You will receive a confirmation email from EFTsure once your data has been verified.
To update your details, contact ESA’s Finance team and request an 'EFTsure change request'.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
Need more help?
ESA Support
For more information about supplier management, please email: [email protected].
EFTsure Support
For EFTsure technical support, please call: 1300 985 976
Contact EFTsure customer support: Contact Us EFTsure website
Access EFTsure supplier help documentation: Supplier Help Documents – EFTsure Helpdesk